Refund Policy

Our Policy on Digital Products

Thank you for shopping at UpskillBay. We are committed to providing high-quality digital products to help you advance in your career.

Due to the digital nature of our products (such as PDFs, templates, and guides), they are deemed "used" after being downloaded or opened. Unfortunately, this means we have a strict no-refund policy.

Once a purchase is made and the product is delivered to you via a download link, we cannot offer a refund or exchange. All sales are final.

Why We Have This Policy

Unlike physical goods, digital items cannot be "returned." Once you have access to the files, they are in your possession indefinitely. This policy is in place to protect our intellectual property and prevent abuse of our services.

Exceptions

We believe in customer satisfaction. While we do not offer refunds, we are committed to helping you with any issues you may encounter. An exception may be made in the following cases:

• Duplicate Purchase: If you accidentally purchased the same product more than once, please contact us with your order details. We will be happy to refund the duplicate purchase.
• File Issues: If the product file is corrupt or you are unable to download it, please contact our support team. We will work with you to resolve the issue and ensure you receive the product you purchased.

Contact Us

If you have any questions about our Refund Policy or are experiencing issues with your purchase, please don't hesitate to contact us. We are here to help!

Please email us at upskillbay@gmail.com with your order number and a description of the issue.